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Technical Services

We offer a full range of proven preventive, diagnostic, remedial and repair services at affordable rates.

Our dynamic and talented technical team has been established to ensure that all our clients get the most reliable after sales service and warranty processes.

For small and medium businesses with no intent to retain a permanent IT support staff, we offer quarterly and annual preventive maintenance service contracts, which include consultancy and comprehensive service of all office ICT equipment.

Our ability to deliver excellent technical support and consistency in service stems from our strict adherence to quality processes.

At Santech, we achieve this by creating a common language across the company based on standard comprising delivery processes, which revolve around delivering the sought value to our client in the shortest period of time.

Our standard practice framework ensures a consistent service delivery with high standards to clients around the country.

“Excellent customer service is our priority. It is the personality of our company and the reason customers come back.”          

Director | Santech Ltd.

Our Main Technical Services

General Hardware Diagnostics, Repairs, Maintenance & Software support:

Santech Limited, Technical Services; Santech Limited, Technical Services General hardware diagnostics, Repairs, Maintenance & Software support General hardware diagnostics, Repairs, Maintenance & Software support

Our technical team comprises of experienced and certified professionals who understand your technical needs. From repairs and maintenance, upgrades, software installations and data recovery to managing your entire ICT infrastructure and networks, our business is about supporting your business.

Maintenance Contracts & Service Level Agreement (SLA):

Santech Limited, Technical Services; Maintenance contracts & Service Level Agreement

Customized agreement between Santech and you, our client, spanning specific periods as contracted. This guarantees your company preferential service for regular onsite support by our technicians at a reduced fixed rate. Flexible to suit your business/company requirements with very swift response to support requests.

Spares and Accessories :

Santech Limited, Technical Services; Accessories and Spares

Every component in your equipment is crucial to its performance. We emphasise on genuine replacement of any faulty component to retain the faultless functionality of your machine. Santech maintains an inventory of the basic as well as crucial spares and accessories for servers, computers and printers; to minimise downtimes and ensure a speedy resolution to your problem.

Cabling & Networking

Santech Limited, Technical Services: Cabling and networking

As part of our data cabling service we are able to design, project manage and install as required. We offer a bespoke service depending on the size of the project. Every office, small or large, needs a dependable way to communicate on a daily basis via voice, video and data. We believe that a high-performance cabled or wireless network is an essential foundation to supporting business applications.

Warranty Processing Services

Santech Limited, Technical Services: Warranty Processing

We provide co-ordinated response to warranty claims by liaising with the authorised service centres to ensure a timely resolution. For equipment that has been self-procured but is still subject to a valid manufacturer’s warranty, we will address the issue on your behalf. We also offer care packs that extend coverage of your product beyond the original factory warranty.

Helpdesk & On-Call  Support :

Santech Limited, Technical Services: Helpdesk and Call Support

Get Help Where and When You Need It. Whether you need technical, product or application support, our helpdesk support service is always ready to serve you. Your questions, issues and support requirements will always find an attentive customer service rep who will be happy to help you get the most.

We offer a full range of proven preventive, diagnostic, remedial and repair services at affordable rates.